Question 1

What Do Your Rates Included?

Accepted Answer

We have two different rental rates available for you. The first being our Regular Rate which includes a 7 day Rental Term, Delivery, Pick up and 1 metric tonne of Disposal included. Any additionally weight will be charged at our rate per metric tonne (see online booking link for updated pricing).
 
Our second rate is an "All In" rate. Which includes: 7 day Rental Term, Delivery, Pick up and all Disposal Fees Included. There will be no additional fees (see Rental Policy/ Agreement for what can and cannot go into bin).

Question 2

What can I put in the Bin?

Accepted Answer

Household & Construction Waste 
Is defined as all Household items, Construction or Renovation Materials such as Wood Waste, Dimensional Lumber, Carpet, Windows, Bulky Rigid Plastics, Couches, Mattress’, etc. NO SHINGLES, CONCRETE, BRICK, ASPHALT or SOIL should be mixed with in an “ALL-IN Rate” Bin. If Items listed above are added with in an “ALL-IN Rate” bin, additional charges will/ may be applied. Please call, email or text the office for uncertain items.

Clean Fill
Is defined as Concrete (NO REBAR), Interlock, Brick, Masonry Block, Dirt, Grass or Asphalt. The quoted price is for one clean fill item only as clean fill items can NOT be mixed. If items are mixed in the same bin the bin will be considered as “Difficult Waste” with an additional fee of $325 on top of the rental price for sorting. If any other type of garbage, steel or waste is mixed into a clean fill bin, it will be considered and charged as “Difficult Mixed Waste” with an additional tipping fee of $325/ metric tonne on top of the rental price as this will have to be dumped, sorted and screened.
 
Extra Charges
Cancellation Fee: $30 (Credit Card Processing Fee)
Overloaded: Higher than Max Fill Line/ Level Load Line by 6 inches - $100
Freon: (Air conditioners, freezers, refrigerators, any unit with freon) $50 each item
Tires: $20 each
Additional Travel Fee: $60 (For Failed attempts of Pickup & Deliveries)
Wait Fee: $95/hr (Waiting on-site for more then 30 mins) If on-site for a total of 1.5hrs will be an additional $190
Tow Bill: If our truck or equipment gets stuck on your property and requires a tow truck to pull us out the Tow Bill will be transferred to the Customer and may be subject to additional Labour Fees/ Wait Fees @ $95/hr.
Damages: Customer shall not allow any damage to our equipment or bins in the duration of rental. In the event of significant damage is present during pick up, repairs will be appraised and the supplied credit card will be charged within 7 business days after pickup.
 
NO HAZARDOUS WASTE ALLOWED IN BINS!!
 
See Our Rental Policy/ Agreement for more Information

Question 3

What items are classified as hazardous waste?

Accepted Answer

Hazardous waste includes items such as Freon-containing appliances (A/C units, fridges, freezers), asbestos, paints and stains, oils, transmission and antifreeze fluids, batteries, fire extinguishers, oil filters and containers, gasoline containers, solvents, household cleaners, swimming pool chemicals, pharmaceuticals, mercury thermostats, pesticides, fertilizers, propane tanks and cylinders, needles and syringes (unless in approved containers), explosives (fireworks, ammunition, flares, gunpowder), and smoke and carbon monoxide detectors.

Question 4

Can the bin fit in my driveway?

Accepted Answer

Yes, our bins come in three different sizes to fit various driveways: 8-yard bins (7'x11'x2' high), 10-yard bins (7'x11'x3.5' high), and 14 & 20-yard bins (8'x14'x3.5' or 5' high).

Question 5

I want the Regular Rate Bin Rental But what if I go over 1 Tonne?

Accepted Answer

After the first 1 metric tonne you pay for what it weighs. For example; if the entire Bin weighs 1.5 metric tonnes, you will only be charged for the additional 0.5 tonnes.

Question 6

Will the bin damage my driveway?

Accepted Answer

No, our bins are designed to be driveway-safe. We place wood underneath the bins before setting them down to prevent any damage to your asphalt or concrete driveway.

Question 7

Can your truck place the bin in a tight spot?

Accepted Answer

Our trucks need specific clearances to place bins. Typically, we require 35 feet from the back of the bin to the front of our truck, 12 feet in width, and about 10 feet in height. When dropping the bin, our roll-off rails can reach up to 16 feet high. We won't drop the bin if the rails might get caught in tree branches or are too close to hydro wires. The exact dimensions of our truck are 27 feet long, 10 feet wide, and 10 feet high.

Question 8

Where do you Service?

Accepted Answer

Tor Contracing Inc. services Alliston, Angus, Barrie, Baxter, Beeton, Colgan, Creemore, Everett, Egbert, Glencairn, Innisfil, Innisfil Heights, Lisle, Loretto, Mansfeild, Mulmur, New Lowell, Shelburne, Stayner, Strongville, Thorton, Tottenham, Utopia & others.
 
Click on the Book Now button, type in your Postal Code to see if we service your area & applicable pricing.

Question 9

When will the Bin be Picked Up?

Accepted Answer

Our Bin Rentals include a 7 day rental period, the bin will be picked up on the 8th day in the morning unless requested otherwise.
 
For example:
Delivery = Tuesday May 1
Rental Period Ended = Monday May 7
Pickup Date = Tuesday May 8 ; AM

Question 10

What should I do if my bin is full and I need it emptied and returned?

Accepted Answer

If your bin is full and you need it emptied and returned, contact us for a Dump & Return service. The cost is $185 + taxes, and it adds 7 days to your rental period from the date the bin is returned (weight not included). 
For example, if your delivery date is May 1st and your pickup date is May 8th, and you request a Dump & Return on May 3rd, your new pickup date will be May 10th. 
Additional weight fees apply if the bin exceeds the included tonnage. For instance, if the tonnage price is $120/tonne and Bin 1 weighs 1.5 tonnes, you'll be charged for the extra 0.5 tonnes.

Question 11

I just Booked a Bin Online and I didn't get a Confirmation?

Accepted Answer

As soon as you complete the online booking process, you'll receive a confirmation email with all the information you provided, delivery and pickup dates, a copy of the invoice & a link to our Terms & Conditions. Once you receive this email within seconds later we'll receive the delivery slip and we'll be their to deliver the bin on the delivery date.
 
Sometimes these emails will go to your Junk Mail or Spam. If not, it's possible the email was entered incorrectly and you can call us or email us to receive a copy.

Question 12

Do you offer Weekend Rates? I only need the Bin for 2 days?

Accepted Answer

We do not offer a specialty weekend rate. Our Rental Rates consist of either a 3 day rental term, a 7 day rental term & we offer a coupon code for a 28 day rental.
With our 3 Day Rental the bin can be booked for Friday delivery & Monday pickup

For 3 day rentals please use the coupon code 3DAYRENT

Any additional days is $25/ day

Frequently Asked Questions